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Frank's Founder

About Us

Frank’s Jewellers is a 3rd generation owned and operated jewellery store, located in the heart of Uptown Waterloo. Since our foundation in 1919, our philosophy has remained the same: provide an exceptional customer experience, paired with quality jewellery that can stand the test of time.

Founder William P. Frank started with a vision of a Watch and Clock repair store, supplying the growing community of Waterloo with a trustworthy source for new and refurbished time pieces.

We have evolved with the changing times and have become a fine jewellery store, renowned for our diverse collection of sterling silver, gold, and Platinum jewellery, as well as loose diamonds and precious stones, watches, and bespoke custom pieces. We are also proud to offer extensive repair services for both jewellery and watches.

Meet the Team

Bob Frank

Bob Frank

Since 1983

As the third generation to operate this uptown Waterloo landmark, Bob brings decades of knowledge and passion to lead our store. From the savvy expert to the first-time buyer, Bob can walk you through all you need to know to make a smart purchase.



Since 1999

Formally trained in design and goldsmithing, Billie-Jo handles our custom pieces, in-house jewellery repairs and appraisals.

Devon Burgess


Since 2012

Devon joined the Frank’s Jewellers team after graduating from nearby WLU. She manages our corporate orders, insurance replacements and social media.



Since 2016

A graduate of the Jewellery Arts program at George Brown in Toronto, Teddi has a passion for all things jewellery. She spent 8 years at Hatashita Diamond Centre before joining the Frank’s team in August 2016. She currently moonlights doing some of our pearl restringing repairs.



Since 2017

When she’s not spending time with her family and two rescue Puggles, Kelly can be found at Frank’s, helping customers find the perfect gift or one-of-a-kind jewellery piece.



Since 2021

A self described "watch enthusiast," Catherine is also a part-time student at WLU. She loves assisting clients with custom jewellery design and manages our watch repairs.